Service and Repair

Raytheon Applied Signal Technology equipment is designed and manufactured with high reliability as the predominant goal. Should you
need warranty or service support, you can be assured that we will respond as quickly as possible to meet your needs. The following information will assist you in processing the repair of your unit.

Returning a Product for Repair

Should any of our products need to be returned for repair, a Returned Material Authorization (RMA) number can be obtained by contacting
Kevin Buurma (+1 408.522.3384 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it. ).

Please have the model number, serial number, and part number of your equipment available when you contact us.

When returning the unit for repair, please include a description of the malfunction, person to contact, return address, and telephone number.

All out-of-warranty repairs are invoiced based on required parts, labor, and shipping charges.

Warranty and Service Agreements

The standard warranty on Raytheon AST products is 12 months after receipt of the equipment. If a product fails during the warranty period, it will be repaired free of charge.

After the initial 12-month manufacturer warranty period expires, repairs made will be charged on a time and materials basis. An initial fee of $1,000 to $3,000 will be charged to assess the unit, and the customer will be advised regarding repair costs prior to the working being performed. 

Extended warranties are also available: