| Phone
Support |
A
Technical Assistance Center (TAC)
is available to customers for phone
support during normal business
hours. All requests are assigned
a tracking number, and customers
will receive regular updates on
status. |
| Web
Support |
The
TAC also supports Web access. Users
are given a password, which allows
access to Customer Status, a Strategic
Knowledge Database, Web-based Email
Support, and Online Manuals/Whitepapers.
The Strategic Knowledge Database
provides self-guided online solutions.
Web-based email questions are handled
in the same manner as phone support
questions. |
| Software
Updates |
Software
updates for performance improvement
are provided as releases occur. |
| Phone
support, web support, and software
updates are a single support bundle. |
| In-House
Training |
Classroom
training is available at our Sunnyvale,
CA location. Training courses are
designed to accelerate the operator's
proficiency in all product functionality. |
| On-Site
Training |
Classroom
training is available at customer-determined
locations. Training courses are
designed to accelerate the operator's
proficiency in all product functionality. |
| General
Consulting Services |
Engineering
and planning services are available
to customers who would like assistance
integrating our products into their
systems. |
| Installation
Services |
Field
engineers are available to install
systems. |
| New
User Support |
Field
engineers train operators on installed
equipment at a designated customer
site. This unique level of support
offers users hands-on experience
in their own signal environment,
thus shortening the adoption cycle
and speeding implementation of
full product capabilities. |
| Standard
Warranty |
All
products include Applied Signal
Technology's standard warranty
against defective materials and
workmanship for one year from delivery. |
| Extended
Warranty |
Warranties
for extended periods are available. |
| Repair
Services |
Product
repair and upgrade services are
available at Applied Signal Technology's
facility in Sunnyvale, CA. |
